Privacy & Cookie Policy

INTRODUCTION

Our website, https://www.one-method.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. This document serves to inform you about the use of cookies on our website.

WHAT ARE COOKIES

Cookies are tiny files that are downloaded onto your computer to collect information about how you browse the website. This is non-identifying and aggregate information to produce statistics about sales, traffic, and customers that assist with the website design and marketing. Below are the types of cookies we set on the website.

FORMS RELATED COOKIES

When you submit data through a form such as those found on contact pages or comments on the website, cookies may be set to remember your user details for future correspondence.

SITE PREFERENCE COOKIES

We provide the options to set your preferences for how this site runs when you use it so you can have the best user experience on the website. In order to remember your preferences, we set cookies so that this information can be called whenever you interact with a page that is affected by your preferences.

FUNCTIONAL COOKIES

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you block these cookies then some or all of these services may not function properly.

TARGETING COOKIES

These cookies may be set through the website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you block these cookies, you will experience less targeted advertising.

PERFORMANCE COOKIES

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of the website. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you block these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

NECESSARY COOKIES

These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will then not work. These cookies do not store any personally identifiable information.

THIRD-PARTY COOKIES

In some cases, we use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.

Google Analytics
Social Media (Facebook & Instagram)

PREVENTING OR DISABLING COOKIES

You can prevent, delete, disable or block cookies and other tracking technologies by adjusting the settings on your browser (see your browser Help for how to do this). However, by disabling cookies, you may affect the functionality of this and other websites that you visit.

THE TYPE OF PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

Name
Address
Email address
Telephone number
DOB
Photos/Videos on Membership Programme

Most of the personal information we process is provided to us directly by you for one of the following reasons:

To form a contract for the service you are purchasing.
To get in touch with you to provide information about our services or to form part of the service that you have bought.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You have the right to remove your consent at any time. You can do this by emailing us at [email protected].

(b) We have a contractual obligation.

RETENTION

We keep all information that we collect about a client for 8 years. We will then dispose of your information by deleting the digital files we have stored.

PAYMENTS

Payments for our On-Premises services are taken through a card machine either when you are in the clinic or prior to your first appointment on the phone. When we take your payment details over the phone, we do not keep or store them. When payments are taken in the clinic, we are not exposed to, nor do we store any of your financial information.

Payments for our Membership Programme are taken through Stripe. We suggest that you make sure you are happy with Stripe’s Privacy Policy. We do not assume responsibility for the manner of use or misuse of information made available by you on Stripe. We advise you to not provide personal information without assuring yourself of its Privacy Policy Statements.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] or 01143 211852 if you wish to make a request.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected] or 01143 211852.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

OUR CONTACT DETAILS

Name: The One Method

Address: Graves Health and Sports Centre, Bochum Parkway, Sheffield S8 8JR

Phone Number: 01143 211852

E-mail: [email protected]