Privacy & Cookie Policy

Effective Date: [12/14/2024]

At Success Alchemy Limited, which operates under the brands Kinesio GB, One Method, Private Practice Mastery, and NuroElites, we are committed to protecting your personal data in compliance with the UK General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our services, websites, webinars, online courses, events, or other related offerings.

Information We Collect

We collect and process the following categories of personal data:

Personal Information Provided by You

  • Full name, email address, phone number, and postal address during registrations for services, events, webinars, or courses.

  • Payment information when purchasing services (processed securely via third-party payment providers).

  • Account login details for platforms where applicable.

  • Information you provide via forms, surveys, or email correspondence.

Automatically Collected Information

When you visit our websites (including those associated with Kinesio GB, One Method, Private Practice Mastery, and NuroElites), we may collect:

  • Your IP address, browser type, and version.

  • Your device type, operating system, and platform.

  • Information about your visit, including traffic data, location data, and how you interact with our websites.

  • Data collected using cookies and similar technologies (see Cookie Policy below).

Third-Party Sources

We may collect information from trusted third-party providers such as Google Analytics, Facebook Pixel, and Squarespace Analytics to understand user behavior, improve user experience, and optimize marketing efforts.

Use of Your Information

We use your personal data for the following purposes:

  • To fulfill contracts: Processing your registrations for events, courses, and other services.

  • To provide services: Delivering webinars, online courses, and in-person training.

  • To communicate with you: Sending confirmations, updates, customer support, and marketing communications (with your consent).

  • To improve our services: Analyzing user interactions via cookies to enhance website functionality and services.

  • To comply with legal obligations: Processing data as required by applicable laws and regulations.

Legal Basis for Processing Your Data

Under UK GDPR, we rely on the following lawful bases for processing personal data:

  • Your consent: For marketing communications, cookies, and non-essential tracking.

  • Contractual necessity: To provide services you register for or purchase.

  • Legal compliance: To meet legal obligations, such as financial record-keeping.

  • Legitimate interest: For improving our website, marketing, and overall user experience.

Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Third-party service providers: For payment processing, analytics (Google Analytics, Facebook Pixel), and email marketing platforms.

  • Event or course collaborators: Where necessary to fulfill your registered service.

  • Legal authorities: Where required to comply with legal obligations or protect our rights.

Cookies and Tracking Technologies

Our websites use cookies to improve user experience and collect aggregated data for analytics and advertising.

Types of Cookies We Use

  • Necessary Cookies: Essential for website operation, such as enabling registrations or preferences.

  • Performance Cookies: Measure site traffic and usage via tools like Google Analytics.

  • Functional Cookies: Enable site preferences and customization.

  • Targeting Cookies: Used for personalized advertising through partners like Facebook Pixel.

  • Third-Party Cookies: Set by trusted partners (e.g., Google Analytics, social media plugins).

Managing Your Cookies

You can manage your cookie preferences through your web browser settings at any time. You have the option to refuse or delete cookies, and to control the use of third-party cookies.

Deleting Cookies
To delete or manage cookies on your device, follow the instructions provided by your web browser:

  • Google Chrome: Settings > Privacy and security > Cookies and other site data > See all cookies and site data > Remove all or remove individual cookies.

  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data > Manage Data > Remove All or remove individual cookies.

  • Safari: Preferences > Privacy > Manage Website Data > Remove All or remove individual cookies.

  • Microsoft Edge: Settings > Privacy, search, and services > Clear browsing data > Choose what to clear > Cookies and other site data.

Please note, adjusting your cookie preferences may impact your browsing experience on our website.

Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law. For example:

  • Registration data is kept for the duration of the service plus 12 months for customer support.

  • Payment records are retained for accounting purposes for up to 7 years.

Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you.

  • Right to rectification: Correct any incomplete or inaccurate data.

  • Right to erasure: Request deletion of your personal data when it is no longer necessary.

  • Right to restrict processing: Request us to limit the processing of your data in certain circumstances.

  • Right to data portability: Request a copy of your data in a structured, machine-readable format.

  • Right to object: Object to processing based on legitimate interests or for marketing purposes.

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of sensitive data during transmission.

  • Secure access controls to systems and files.

  • Regular review of data security processes.

International Data Transfers

Where we use third-party services located outside the UK or EU (e.g., Google, Facebook), we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. We encourage you to review this page periodically for updates. The updated policy will indicate the effective date at the top.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your GDPR rights, please contact us at:

Success Alchemy Limited
Graves Health and Sports Centre
Bochum Parkway, Sheffield, S8 8JR

This Privacy Policy applies to all websites and services operated under Success Alchemy Limited, including Kinesio GB, One Method, Private Practice Mastery, and NuroElites.