Terms of Service

1. These terms

1.1. What these terms cover. These are the terms and conditions on which we supply services to you on our premises, online, or through other platforms. These terms apply to all products and services provided under Success Alchemy Limited, including but not limited to Kinesio GB, One Method, Private Practice Mastery, and NuroElites. Our services include but are not limited to webinars, online courses, in-person training, workshops, events, and coaching programs.

1.2. Why you should read them. Please read these terms carefully before you purchase a service from us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us

2.1. Who we are. We are Success Alchemy Limited, trading as Kinesio GB, One Method, Private Practice Mastery, and NuroElites, a company registered in England and Wales.

  • Company Registration Number: 13189664

  • Registered Address: Graves Health and Sports Centre, Bochum Parkway, Sheffield, S8 8JR.

2.2. How to contact us. You can contact us by:

2.3. How we may contact you. If we have to contact you, we will do so by telephone or in writing using the email or postal address you provided during purchase.

2.4. "Writing" includes emails. When we refer to "writing," this includes emails.

3. Our contract with you

3.1. How we will accept your purchase. A contract will come into existence between you and us when we take payment for your chosen services.

3.2. If we cannot accept your purchase. If we are unable to accept your purchase, we will notify you and refund any payments made. This may occur due to unexpected resource limitations, errors in pricing or descriptions, or the inability to provide the service purchased.

4. Registration for services

4.1. Accurate information. When registering for our services, including webinars, online courses, workshops, or events, you must provide complete, accurate, and up-to-date information. Failure to do so may result in cancellation or suspension of your registration without a refund.

4.2. Our right to reschedule events. We reserve the right to reschedule any event, workshop, webinar, or training at least once if necessary due to unforeseen circumstances, including but not limited to low attendance, speaker unavailability, or technical issues. In such cases, you will be notified as soon as possible, and your registration will automatically transfer to the new date.

4.3. Your obligations. It is your responsibility to:

  • Ensure the information provided during registration is accurate.

  • Inform us promptly of any changes to your contact details.

  • Attend scheduled sessions or events as communicated.

4.4. No-shows. If you fail to attend a registered service without prior notice, no refunds will be provided, and rescheduling will be at our discretion.

5. Our rights to make changes

5.1. Changes to services and these terms. We reserve the right to make changes to:

  • Reflect changes in relevant laws or regulations.

  • Service duration or schedule.

  • Equipment or tools used to provide services.

  • Policies and procedures to improve operations and service delivery.

  • Event dates, in case of low attendance or unforeseen circumstances.

If significant changes occur, you may contact us to cancel the contract and receive a refund for services not yet provided.

6. Providing the services

6.1. When we will provide services. During the order process, we will confirm the service date(s) and schedule.

  • For one-off events, appointments, webinars, or training sessions, the service will occur as per the agreed schedule.

  • For packages or courses, session dates will be communicated. Packages may have expiration dates to ensure effective delivery.

6.2. Delays outside our control. We are not responsible for delays caused by factors beyond our control. If such delays occur, we will notify you promptly and take steps to minimize the impact.

6.3. Suspension of services. We may suspend services to:

  • Address technical problems or perform updates.

  • Reflect changes in regulations.

  • Ensure the safety of staff and clients.

You will be notified of any suspension in advance whenever possible.

7. Your rights to end the contract

7.1. Your right to end the contract. You may end the contract if:

  • We misdescribe a service.

  • You are within the 14-day cooling-off period for online or phone purchases.

  • We make significant changes you do not agree to.

7.2. Cooling-off period. You have 14 days from the date of purchase to cancel and receive a refund. Refunds will not be provided for completed services.

7.3. No refunds after cooling-off. Beyond the 14-day period, payments are non-refundable unless we are at fault.

How to end the contract

8.1. To end the contract, contact us via:

8.2. Refunds will be processed within 14 days.

9. Our rights to end the contract

9.1. If you breach the terms. We may terminate the contract if you fail to provide required information or violate these terms. No refunds will be issued for unused services.

10. Complaints Procedure

10.1. How to complain. Contact us at [email protected]. Complaints will be acknowledged within 5 working days and resolved within 14 working days.

10.2. Complaints made on behalf of someone else require signed consent unless the individual is incapacitated.

11. Price and payment

11.1. Pricing. Prices include VAT unless stated otherwise.
11.3. Payment methods: We accept Mastercard, Visa, debit cards, bank transfers, and cash.
11.4. Payment plans: Instalment plans are available. The associated administration fee, if applicable, will be determined and communicated at the time of purchase.

12. Our responsibility for loss or damage

12.1. We are not liable for unforeseeable damages.
12.2. We do not exclude liability for death, personal injury, or fraud.

13. How we use your personal information

13.1. We process personal information in accordance with our Privacy Policy.

14. Other important terms

14.1. Staff changes. If a staff member leaves, sessions will be reassigned to another qualified professional.
14.2. Governing law. These terms are governed by English law.

15. Payment Plan Agreement

15.1. Instalment plans are available. The associated administration fee, if applicable, will be determined and communicated at the time of purchase.
15.2. Payments are due monthly on the same date as the initial purchase.
15.3. After the cooling-off period, no refunds will be provided, and outstanding payments must be made.

16. Final Notes

For any further inquiries, clarifications, or to discuss specific agreements, please contact us at [email protected] or call 01143 211852.